Privacy Policy

Lumivco (“we,” “our,” or “us”) operates the website lumivco.com. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the site.

We collect information you provide directly to us, as well as information collected automatically when you use our website. This includes:

Name, email address, phone number, and billing/shipping address when you place an order.
Payment information processed securely through our payment provider (we do not store full card details).
Account credentials if you create an account on our site.
Communications you send us, including support inquiries and feedback.
Browsing behavior, pages visited, time spent on site, and referring URLs collected automatically via cookies and similar technologies.
Device information including IP address, browser type, and operating system.

We use the information we collect for the following purposes:

To process and fulfill your orders, including sending order confirmations and shipping notifications.
To communicate with you regarding your account, purchases, or support requests.
To improve our website, products, and customer experience.
To send promotional communications, where you have opted in to receive them.
To detect, prevent, and address fraud, security issues, and technical problems.
To comply with applicable legal obligations.

We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:

Shipping and logistics partners to fulfill and deliver your orders.
Payment processors to securely handle transactions.
Email and marketing service providers to send communications on our behalf.
Analytics providers to help us understand how our website is used.
Legal authorities when required by law or to protect our rights.

All third-party service providers are contractually obligated to handle your data securely and only for the purposes we specify.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device.

You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly. You can also opt out of certain tracking by visiting our Privacy Choices page.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order and transaction records are typically retained for a minimum of five years for accounting and legal compliance purposes.

When your information is no longer needed, we will securely delete or anonymize it.

Depending on your location, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your personal information.
The right to opt out of marketing communications at any time.
The right to data portability where technically feasible.
The right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at support@lumivco.com. We will respond to your request within 30 days.

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.